Feature List
Major Features
- Wiki [learn more]
- Project Management [learn more]
- Evidence-Based Scheduling [learn more]
- Bug Tracking [learn more]
- Customer Email [learn more]
- Discussion Groups [learn more]
Project Management and Bug Tracking
- Track features and bugs
- Track schedule items
- Filter list of cases by any criterion
- Saved filters (personal and team)
- Sort and search
- Save a search as a filter
- Customize and resize columns with drag and drop
- Add new cases with one click
- Complete history kept of every change
- History shown latest—or oldest—first
- Hover over a case number anywhere to see a preview
- Email and RSS notifications
- See what cases have changed since you read them
- Each case is assigned to exactly one person
- Categorize cases by project, area, release (milestone), priority
- Unlimited file attachments
- Windows and Macintosh screenshot capture
- Visual Studio and Eclipse add-ins
- Due dates
- Link cases, with automatic bi-directional link
- Source control integration for Perforce (including jobs), Subversion, TortoiseSVN, Visual Source Safe, and CVS
- Release notes
- Capture crashes in the field
- Summary reports (cases by project, client, department, release, priority, and person)
- Import from Bugzilla and Trac
Wiki
- WYSIWYG editor—no markup codes
- Attach files
- Embed images
- Insert special symbols
- Table editor
- Spell checker with custom dictionaries
- Hyperlinks to other articles
- Multiple wikis per site with different templates and permissions
- Complete revision history with comments
- Revert to any previous revision
- Merge changes from multiple users automatically
- Visual conflict resolution, when necessary
- Graphical diffs
- Automatic background save
- Customized templates
- User-defined styles, color and font schemes
- Private and public wikis
- Link to cases
- Import from Confluence and MediaWiki
Evidence-Based Scheduling
- Advanced Monte Carlo simulations to predict ship dates
- Ship date confidence distribution report
- Ship date over time report
- Developer ship date report
- Developer estimate history report
- Developer best and worst estimates
- Enter estimates for every case
- Track work automatically
- Edit timesheets
- Company work schedule and holidays
- Individual work schedules and vacations
Customer Email
- Receive and route email from any number of POP3 mailboxes
- Automatic reply message
- Customers can check status of their inquiries on the web
- Automatically assign due dates
- Daily escalation reports
- Reply to common email inquiries with predefined snippets
- Bayesian filtering and spam removal
- AutoSort learns to classify email by watching you
- Find other cases from the same correspondent or domain
Discussion Groups
- Private and public discussion groups
- Unlimited discussion groups
- Custom templates
- Automatic spam and abuse protection
- Four levels of users (anonymous, registered, internal, moderator)
- External user registration
- Create case from discussion topic (with automatic bidirectional link)
- Topics with new replies are highlighted
General Features
- Snappy Ajax user interface
- Comprehensive search
- Search from browser search box
- Star any item to go back to it quickly
- Recent item navigation
- Extensive keyboard shortcuts; no mouse needed
- Fine grained team-based permissions system
- Administrators can be given rights at different levels (global, client, department, project, wiki, discussion group)
- Subscribe to cases, wiki articles, and discussion topics to receive email when they change
- RSS everywhere
- API covers all areas of functionality
- XML export (through API)
- Documented database format
- Complete support for Unicode, including right-to-left languages
- English, German, or Brazilian Portuguese UI (per-user)
- Intelligent support for users in multiple time zones
- Charming kiwi mascot
Administration Features
- MS SQL Server, Mysql, or Access back end
- IIS or Apache
- Delivered with ASP or PHP source code
- Automatic troubleshooting
- Optional LDAP authentication
- Automatic database upgrade
- Automatic notification of new releases
